At Pikelak, your privacy is not an afterthought. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and what rights you have over it — written in plain language every player in Bangladesh can understand.
Six core privacy commitments that every Pikelak player benefits from — before you even read the full policy below.
Every piece of data you send to Pikelak — from your registration details to your payment information — is encrypted using industry-standard SSL/TLS technology. Your data is never transmitted in plain text, and it is stored in encrypted form on our secure servers.
Pikelak does not sell, rent, or trade your personal data to any third party for marketing purposes. Your information is used only to operate your account, process your payments, and improve the Pikelak platform. That is it — no data brokers, no advertising networks.
Pikelak collects only the data that is genuinely necessary to provide you with a safe, functional gaming experience. We do not collect data for the sake of it. If we do not need it to operate your account or comply with our legal obligations, we do not ask for it.
You have the right to access, correct, and request deletion of the personal data Pikelak holds about you. You can also opt out of marketing communications at any time. Pikelak makes it straightforward to exercise these rights — just contact our support team.
Pikelak uses cookies and analytics only to improve the platform experience and ensure security. We do not use third-party advertising trackers or cross-site tracking technologies. The data we collect through cookies stays within the Pikelak ecosystem.
Pikelak's data practices comply with applicable data protection regulations. We conduct regular internal audits of our data handling processes and update our privacy practices whenever regulations change. Your data is handled lawfully, fairly, and transparently at all times.
This Privacy Policy applies to all personal data collected by Pikelak through the platform, mobile app, and any communications between you and our support team. By using Pikelak, you acknowledge that you have read and understood this policy.
Pikelak ("we", "us", "our") is an online gaming platform operating at pikelak.com. We are the data controller responsible for the personal data you provide when using our platform. This means we determine the purposes and means of processing your personal data, and we are accountable for how it is handled.
If you have any questions about how Pikelak handles your personal data, or if you wish to exercise any of your data rights, you can contact our dedicated privacy team at [email protected]. We aim to respond to all privacy-related enquiries within 5 business days.
Pikelak is committed to being transparent about who we are and how we operate. If you ever have a question about our data practices that is not answered in this Privacy Policy, please reach out — we are happy to explain.
Pikelak collects personal data in three main ways: data you provide directly when registering and using the platform, data generated automatically through your use of the platform, and data we receive from third parties such as payment processors and identity verification services.
When you make a deposit or withdrawal, our payment processing partners share transaction confirmation data with us. When you complete KYC verification, our identity verification partner shares the result of the verification check. We do not receive your full payment card details — these are handled entirely by our PCI-DSS compliant payment partners.
Pikelak does not purchase data about you from data brokers or marketing lists. Every piece of data we hold about you comes from your direct interaction with the platform or from the service providers we use to operate it.
| Data Type | Source | Purpose |
|---|---|---|
| Name, DOB, Address | You (registration) | Account creation, KYC, legal compliance |
| Email, Phone | You (registration) | Account communications, security alerts |
| ID Documents | You (KYC upload) | Age & identity verification |
| Payment Data | Payment processor | Deposit/withdrawal processing |
| IP Address, Device Info | Automatic (platform) | Security, fraud prevention |
| Game & Session Activity | Automatic (platform) | Platform improvement, responsible gaming |
| Cookie Data | Automatic (browser) | Session management, analytics |
Pikelak uses your personal data only for the purposes described in this Privacy Policy. We do not use your data in ways that would surprise you or that you would not reasonably expect given the nature of an online gaming platform.
Pikelak will never use your data for purposes beyond those listed above without first obtaining your explicit consent. If we want to use your data in a new way, we will notify you and give you the opportunity to opt out.
Pikelak processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
If you would like more information about the specific legal basis that applies to any particular processing activity, please contact our support team at [email protected].
Pikelak does not sell your personal data. We share your data only with the categories of third parties listed below, and only to the extent necessary for the stated purpose.
We share the transaction data necessary to process your deposits and withdrawals with our licensed payment processing partners. These partners are contractually required to handle your data securely and to use it only for payment processing purposes.
When you submit KYC documents, we share them with our identity verification partner to confirm your identity and age. The verification result is shared back with Pikelak. Your documents are not retained by the verification provider beyond the period required to complete the check.
Pikelak may be required by law to share certain data with regulatory authorities, law enforcement agencies, or financial intelligence units. We will only do so when legally required and will share the minimum data necessary to comply with the relevant obligation.
We use third-party technology providers for services such as cloud hosting, platform analytics, and customer support software. These providers act as data processors on our behalf and are contractually bound to process your data only on our instructions and in accordance with this Privacy Policy.
Pikelak will never share your personal data with advertisers, data brokers, or any third party for commercial purposes without your explicit consent. If you receive a communication claiming to be from Pikelak that asks for your personal data, please contact us immediately — it may be a phishing attempt.
Pikelak uses cookies and similar technologies to operate the platform, keep you logged in, remember your preferences, and understand how players use the site so we can improve it. We do not use advertising cookies or cross-site tracking technologies.
You can control non-essential cookies through your browser settings. Most browsers allow you to block or delete cookies. Note that blocking essential cookies will prevent you from logging in to your Pikelak account. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.
Pikelak does not use Facebook Pixel, Google Ads tracking, or any other advertising network cookies. The analytics data we collect stays within the Pikelak platform and is used only to improve your experience.
Pikelak retains your personal data for as long as your account is active and for a period after account closure as required by our legal and regulatory obligations. The specific retention periods that apply to different categories of data are set out below.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years | Legal & regulatory compliance |
| KYC / identity documents | Duration of account + 5 years | Anti-money laundering obligations |
| Transaction records | Duration of account + 7 years | Financial record-keeping requirements |
| Support communications | 3 years from last interaction | Dispute resolution |
| Game activity logs | 2 years from account closure | Responsible gaming monitoring |
| Analytics data | 13 months (rolling) | Platform improvement |
| Marketing preferences | Until opt-out or account closure | Consent management |
After the applicable retention period expires, your data is securely deleted or anonymised so that it can no longer be linked to you. If you request deletion of your account before the retention period expires, we will delete all data that we are not legally required to retain and will inform you of what data must be kept and for how long.
You have a number of rights in relation to the personal data Pikelak holds about you. These rights are set out below. To exercise any of these rights, contact our support team at [email protected]. We will respond within 30 days of receiving your request.
Request a copy of all personal data Pikelak holds about you, along with information about how it is used.
Request correction of any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where we no longer have a legal basis to retain it.
Request that we restrict processing of your data while a dispute about its accuracy or use is resolved.
Request a copy of your data in a structured, machine-readable format to transfer to another service.
Object to processing of your data based on legitimate interests, including direct marketing.
Exercising your rights is free of charge. Pikelak will never penalise you for making a data rights request. If your request is complex or you have made multiple requests, we may extend our response time by up to 60 days — but we will always notify you if this is the case.
Pikelak takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, accidental loss, destruction, or disclosure.
In the event of a data breach that is likely to result in a risk to your rights and freedoms, Pikelak will notify you without undue delay and will take immediate steps to contain and remediate the breach.
While Pikelak takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password and never share your login credentials with anyone.
The Pikelak platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not use Pikelak or provide any personal data to us.
If Pikelak becomes aware that personal data has been collected from a person under the age of 18, we will delete that data immediately and close the associated account. If you believe a minor has registered on Pikelak, please contact us at [email protected] so we can investigate and take appropriate action.
Protecting minors is a top priority for Pikelak. We use age verification technology and manual review processes to prevent underage access to our platform. Parents and guardians who are concerned about underage gambling should use parental control software to restrict access to gaming sites.
Pikelak may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the services we offer. When we make material changes to this policy, we will notify registered players via email and display a prominent notice on the platform at least 7 days before the changes take effect.
The date at the top of this page shows when the policy was last updated. We recommend reviewing this page periodically so you are always aware of how Pikelak handles your personal data. Your continued use of the platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.
If you disagree with any changes to this Privacy Policy, you have the right to close your account before the changes take effect. Contact our support team to initiate account closure and to request deletion of your personal data where legally permissible.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way Pikelak handles your personal data, please get in touch with our team. We take every privacy enquiry seriously and will respond promptly.
For information about your rights as a player, please also read our Terms and Conditions. For information about responsible gaming tools available to you, visit our Responsible Gaming page.
Now you know exactly how Pikelak protects your data, you can play with complete peace of mind. Register your free account today — fast BDT payouts, fair games, and your privacy always protected.